Shipping policy

SHIPPING POLICY

Thank you for shopping with ELINOYA. We aim to make the delivery process as clear and straightforward as possible.

ORDER PROCESSING

Orders are processed before shipment. Processing times may vary depending on the product, supplier, order volume, weekends, and holidays.

SHIPPING DESTINATIONS

ELINOYA currently ships to customers in the United States and Switzerland.

DELIVERY TIMES

Estimated delivery times vary depending on the product, destination, shipping carrier, and fulfillment location. Delivery estimates shown during checkout or provided after your order has been placed are estimates and are not guaranteed.

Please note that unexpected carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control may affect delivery times.

TRACKING

When tracking information is available, it will be provided after your order has been shipped. Please allow some time for tracking information to become active after receiving your tracking details.

MULTIPLE PACKAGES

Some products may be fulfilled from different locations. If you order multiple items, your order may therefore arrive in separate packages and at different times.

CUSTOMS, DUTIES AND IMPORT FEES

International orders may be subject to customs duties, import taxes, or other fees depending on the destination and applicable law. Where such charges are not collected during checkout, they may be the responsibility of the recipient.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

DELAYED OR MISSING ORDERS

If your order is significantly delayed or you believe that it may be lost in transit, please contact us so that we can investigate the shipment.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and information about the issue. We will review the situation and provide an appropriate solution in accordance with our policies and applicable law.

CONTACT

If you have questions about your shipment or order, please contact us at:

houjinbusiness@hotmail.com