Refund policy

Returns & Refunds

All sales are final. ELINOYA does not offer voluntary returns, exchanges, or refunds for change-of-mind purchases, ordering the wrong item, or no longer wanting an item after purchase.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at houjinbusiness@hotmail.com with your order number and information about the issue. We will review the request and provide an appropriate solution where required.

Order issues and non-delivery

If you have not received your order, or there is another problem with the delivery, please contact us at houjinbusiness@hotmail.com so we can investigate the issue.

Cancellations

Orders are processed as quickly as possible. We cannot guarantee that an order can be changed or cancelled after it has been placed. Please contact us as soon as possible if you need assistance with an order.

Refunds

Where a refund is required under applicable law or approved by ELINOYA because of an eligible order issue, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Consumer rights

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.

Contact

For questions about an order or this policy, contact us at:
houjinbusiness@hotmail.com